IT Desktop Support Technician

IT Desktop Support Position

This is an IT Desktop Support position that will be supporting roughly 100 end users at our client's site in Shepherdsville, Kentucky. The weekly work for this individual is broken down to 60% desk-side computer troubleshooting issues, 20% mobile device support for their warehouse and transportation division and 20% troubleshooting network related issues. Additional duties will include the following:

• Installs new software, hardware and peripheral components, such as monitors, keyboards, and printers for customers. Following defined processes or installation specifications.
• Responds to client's inquiries concerning systems operations, including diagnosing system hardware, software, and operator problems.
• Performs warranty repairs on all desktop and laptop computers.
• Recommends or performs remedial actions to correct problems based on knowledge of system operation.
• Provides hardware support, limited to simple diagnostic troubleshooting of printers, warehouse and transportation (Transpro) handheld devices and the ability to utilize 2nd level support and/or vendors for repairs.
• Performs first level diagnostics & troubleshooting of network issues (connectivity, WiFi).
• Performs Network cabling, punch-downs and jack installation per Network standards.
• Assists with racking and installing networking hardware per Network team instructions.
• Performs racking and installation of servers and other IT hardware into network racks/cabinets per support team instructions.
• Escalates divisional outages or impairments using defined communication process and procedures.
• Serves as secondary division liaison in information systems management initiatives.
• Provides second line of support to internal customers. Provides solutions to hardware and software issues.
• Maintains appropriate technology spare pool.
• Enforces divisional compliance of Grand Rapids technology standards.
• Maintains peer relationships in the field to share issues and ideas.
• Provides on-call and weekend support as needed.
• Performs other duties and responsibilities as assigned.

Top skills preferred: desktop, laptop, PC, break/fix, troubleshoot, network, customer service, ticket, wireless, mobile, software, support, troubleshooting, technical support.

Additional skills and qualifications: customer service and attention to detail are key in this role. Because this person will be the main end user support for this region, they are the face of IT. Also, documentation is critical because the IT department has high communication and people often help out other regions when times get busy.

CompTIA Certifications are desirable for this role. Medical, dental, and vision benefits offered from day one.

If you are interested in hearing more about this opportunity, please send your updated resume and contact information to zkanouse@teksystems.com.

This is a contract to hire position based out of Shepherdsville, KY. The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Shepherdsville, KY. Application deadline is anticipated to close on Dec 25, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.