Investment Services Coordinator

Investment Services Coordinator

Provide administrative support for Financial Advisors in Brokerage Department.

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies.

Opening and providing maintenance on a variety of accounts (including direct account) and processing transfers from other Broker/Dealers through ACAT system. Ensuring that paperwork turned in is complete and then submit items that require Branch Manager signature to the Manager for completion.

Completing transfer of money market balances for clients in the form of ACH, issuing checks, wires and journals. Daily problem solve for individual instances that require attention to our client base. Providing phone based and in person support to Brokerage Clients that have questions and need assistance with their accounts.

Keep document due lists current for assigned advisors, setting up ACH linking, updating account information such as address and phone number changes, notifying and assisting Advisors with Alerts pertaining to client accounts and linking accounts held off site to Direct RJ accounts.

Imaging documents to client files and following up to ensure request are completed. Also entering notes in to CRM on client accounts. Processing or serving as back up in the preparation of the Daily cash Blotter which includes entering checks received from clients to place in Brokerage accounts. Assist when necessary with coordinating Branch Functions and Meeting preparation (including running necessary account reports for Branch Manager and Advisors)

Assist Broker's in projects to increase client penetration which includes mass mailings, annual account review meeting schedules, etc. Serve as a Back Up to Office Support Staff

Speaks with Mutual Fund, Annuity, or Insurance Companies for literature, information or client activity. Orders supplies for department. Inputs annuity, mutual fund or stock orders given by Financial Advisor.

Other duties as assigned

Office setting and occasional travel to branches required

Education: High school Diploma or GED Equivalent

Experience: Experience in the financial services industry

Specific Skills: Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with request interruptions and changing priorities. Analyze and solve problems. Communicate effectively, both orally and in writing with associates, and internal and external customers. Work independently as well as collaboratively within a team environment. Handle stressful situations and provide a high level of customer service in a calm and professional manner.

Licenses: Willingness to obtain Series 7

Physical Requirements: The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment. Ability to sit for extended periods of time while working at a computer. Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment. Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person. Visual acuity sufficient to read computer screens, printed documents, and financial data. Occasional standing, walking, bending, or reaching. Ability to lift and carry up to 10-15 pounds occasionally (e.g., files, office supplies)