Hot Side And Cold Side Commercial Kitchen Equipment Service Technician

Service Technician - Hot & Cold Side (Hybrid)

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support
• CFESP prep programs, hands-on manufacturers training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

Position Summary

The Service Technician reports to the Service Manager. Located in Cincinnati, OH, this field-based, full-time role supports critical customer accounts and ensures maximum equipment uptime across full commercial kitchen systems. The Technician plays a key role in delivering safe, reliable, and high-quality service while maintaining strong customer relationships and upholding TriMark's operational standards.

Essential Functions & Key Responsibilities

Hot Side - Cooking Equipment

• Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, and ranges
• Troubleshoot ignition systems, gas trains, thermostats, heating elements, control boards, and safety devices
• Verify proper gas pressure, ventilation coordination, and electrical requirements
• Conduct root cause analysis to reduce repeat service calls

Cold Side - Refrigeration Equipment

• Service commercial refrigeration systems including reach-ins, walk-ins, prep tables, undercounter units, ice machines, and remote condensing units
• Diagnose issues involving compressors, expansion valves, evaporators, condensers, and control systems
• Perform refrigerant recovery, evacuation, charging, and leak detection
• Interpret pressure-temperature charts and electrical schematics

Preventative Maintenance & Optimization

• Perform preventative maintenance across full kitchen systems
• Identify efficiency improvements and equipment lifecycle concerns
• Provide proactive service recommendations to reduce downtime

Customer Service & Documentation

• Communicate repair findings, cost implications, and preventative recommendations clearly
• Maintain accurate and timely service documentation
• Deliver professional, customer-focused service at all times

Safety & Compliance

• Adhere to OSHA, EPA, and local safety regulations
• Maintain required refrigerant handling certifications
• Ensure safe job sites and proper tool and vehicle maintenance

Required Qualifications

• 1-2 years of commercial kitchen equipment service experience (hot and cold side preferred)
• Strong understanding of gas systems, electrical diagnostics, and refrigeration cycles
• EPA Universal Certification
• Ability to read wiring diagrams and service manuals
• Valid driver's license with clean driving record
• Ability to lift 75+ pounds and work in high-heat or refrigerated environments

Preferred Qualifications

• CFESA certification
• Factory-authorized service training on major cooking and refrigeration brands
• Experience supporting high-volume or multi-location accounts

Core Competencies

• Strong troubleshooting across gas, electrical, and refrigeration systems
• First-time fix mindset
• Time management and route efficiency
• Customer Relations management
• Safety-focused and detail-oriented
• Ability to work independently
• Team collaboration
• Accountability and ownership