Help Desk Support

Job Posting

Assists users with application navigation. Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds. Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication. Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval. Reviews employee payroll information and process data for paychecks. Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly. Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions. Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records. Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay. Maintains strict confidentiality of data. Other duties as assigned.

Skills: payroll, help desk support, troubleshooting, root cause analysis, documentation, ticketing system, service desk, timekeeping.

Additional Skills & Qualifications: Payroll, office or call center experience are a plus, multi-tasking, great communication, beginner to mid-level Microsoft Excel experience.

Experience Level: Intermediate Level

Job Type & Location: This is a Contract to Hire position based out of Louisville, KY.

Pay and Benefits: The pay range for this position is $21.00 - $22.96/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Louisville, KY.

Application Deadline: This position is anticipated to close on Jan 13, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.