Field Services Technician - nky

Desktop Support Technician

We're seeking an experienced Desktop Support Technician to provide technical assistance to both remote and onsite staff across multiple locations in Northern Kentucky. This role involves hands-on support for a wide range of devices and systems, and includes occasional travel using a company-provided vehicle. Responsibilities include delivering responsive desktop support for laptops, desktops, tablets, phones, printers, copiers, and related hardware. Assist with software installation, configuration, and troubleshooting. Support basic networking tasks, including routers and switches as needed. Maintain accurate records of service requests and resolutions. Provide clear, professional communication with end users and team members.

Required Skills & Experience include strong customer service and interpersonal communication skills, proven experience with hardware setup, configuration, and repair, familiarity with ticketing systems and service request workflows, ability to work independently and remain calm under pressure, and solid understanding of operating systems, user account management, and application support.

Technical Proficiencies include Windows 10/11, Microsoft Outlook and Office 365, Active Directory, desktop imaging and deployment, printer and peripheral troubleshooting, and DNS and basic networking concepts.

What We're Looking For includes a team player who collaborates well and isn't afraid to ask for help, someone who prioritizes customer satisfaction and communicates with empathy, and a technician who brings both technical expertise and a service-oriented mindset.

Pay and Benefits: The pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Crescent Springs, KY. Application Deadline: This position is anticipated to close on Sep 11, 2025.