Ediscovery Cloud Services Program Manager

OpenText - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact: The Senior Manager, Cloud Services- eDiscovery Client Services manages a team of employees that work directly with key, high value customers to deliver an exceptional experience promoting repeat business and long-term relationships. The position takes an active part in the leadership of managers and staff, as well as the delivery of services. This position will work with project managers, technical project managers, data analysts, consultants, and other managers to provide the expertise required to deliver litigation support, consulting and troubleshooting directly to high value accounts. It requires building strong relationships with key customer contacts and partnering with customers for long term success. The position is responsible for the ultimate success of assigned high value accounts and reports to the Senior Director of eDiscovery Services.

Responsibilities:

• Provide leadership to the department in support of the company's initiatives and objectives as well as motivate the staff to achieve high levels of success.
• Build strong relationships with key customer contacts and partnering with customers for long term success.
• Provide project management, account management, litigation support and consulting services to assigned high value accounts through one's own actions and the actions of your team.
• Work closely with other managers, project managers, technical project managers, data analysts, consultants, and account managers.
• Exhibit an appropriate sense of urgency, ownership and focus as it relates to customer satisfaction, delivery, or issues that might arise and focus energy in a constructive manner.
• Seek resolution to customer issues through other departments as necessary. Communicate well with other departments to ensure a satisfactory outcome of customer's issues.
• Provide training and act as a resource to customers when appropriate.
• Responsible for the direct management of both delivery managers and staff.
• Ensure all employees adhere to company and department policies and conduct themselves in a professional manner in their dealings with clients, third parties and coworkers.
• Responsible for preparation and delivery of performance reviews, suggestions for promotions or raises, awarding bonuses, hiring staff, and taking disciplinary action when necessary up to termination of employees.

Competencies:

• Leadership
• Honesty and Integrity
• Professionalism
• Organization / Planning / Delivery
• Flexibility and Adaptability
• Follows Through on Commitments
• Intelligence
• Persistence
• Proactive
• Communication
• Accountability
• Teamwork
• Sense of Urgency / Ownership
• Market Knowledge

What You Need To Succeed:

• Bachelor's Degree from an accredited university.
• Five or more years of experience directly managing staff.
• Strong communication, presentation and writing skills.
• Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning.
• Ability to demonstrate technical concepts to individuals with varying degrees of technological skills.
• Technical undergraduate and/or advanced degree preferred (JD, MS, MBA).
• Broad experience using eDiscovery software applications. Experience with OpenText's suite of eDiscovery solutions is a strong positive.

Role Challenges and Special Working Conditions:

• Overnight travel throughout the continental U.S. to visit OpenText customers and corporate offices may be necessary.
• Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek.

One Last Thing: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey at OpenText!

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com.