Desktop Support Technician

Desktop Support Technician

TEKsystems is in need of a Desktop Support Technician to provide on-site technical support for end users in a Windows-based environment. These roles focus on workstation installation, troubleshooting, repair, and basic network support. Ideal candidates bring strong customer service skills, solid technical knowledge, and the ability to work directly with users in a fast-paced environment.

Key Responsibilities:

• Provide on-site desktop support for hardware, software, and peripheral issues.
• Install, configure, and deploy computer equipment and related devices.
• Troubleshoot Windows-based systems, applications, and workstation components.
• Perform hardware repair, replacement, and break/fix tasks.
• Support basic network troubleshooting, including LAN/WAN connectivity.
• Use a ticketing system to log, track, and resolve incidents (experience with ITSM tools preferred).
• Assist with printer support, mobile device support, and general workstation maintenance.
• Escalate issues to higher-level teams when necessary.
• Deliver excellent customer service and communicate clearly with end users.
• Work effectively under pressure and manage multiple tasks.

Required Skills:

• Strong customer service and communication abilities.
• Experience with Windows 10/11 troubleshooting and support.
• Hardware installation, repair, and peripheral support.
• Experience with ticketing systems (ServiceNow preferred).
• Basic network troubleshooting (LAN/WAN, connectivity issues).
• Familiarity with productivity suites and common business applications.
• Ability to support password resets, account issues, and remote assistance.

Preferred Skills:

• Experience with directory services.
• Imaging and deployment experience.
• Knowledge of endpoint management tools.
• Printer and mobile device support.
• Relevant certifications (A+ or similar).

Additional Attributes:

• Strong interpersonal skills and professionalism when interacting with end users.
• Ability to work independently and as part of a team.
• Organized, detail-oriented, and able to document work accurately.
• Will consider junior candidates with strong technical knowledge and excellent communication skills.

Experience Level: Intermediate

Job Type & Location: This is a Contract position based out of Frankfort, KY.

Pay and Benefits: The pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Frankfort, KY.

Application Deadline: This position is anticipated to close on Mar 10, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.