Desktop Support Technician

Deskside Support Tech

Position at Zones LLC. Positioned to be the IT partner you need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business.

Position Overview:

Term: 1 month contract

Location: on-site Hopkinsville, KY 42240 - The selected individual will work on-site with our client who manufactures Smokeless Tobacco products.

Pay: up to $30/hr

Hours: M-F 8-5 PM

What you will do as the Deskside Support Tech:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

- Respond and resolve IT related issues over the phone and tickets.

- Installation of operating systems and user applications.

- Troubleshoot hardware and software issues.

- Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.

- Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.

- Providing additional resources, as needed, during Critical Situations.

- Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location.

- Maintaining and providing Escalation contact lists for Deskside Services (including Third Party Suppliers).

- Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.

- Identifying solutions that minimize the need to Escalate to Deskside Services (e.g., additional Authorized End User training, Self-Help support opportunities, self-healing opportunities, automation scripts, RCA).

- Providing continuous improvement and innovation for better Authorized End User experience, (i.e. automation scripts, knowledge base articles, how-to instructions, etc.).

- Participating in compliance activities including corporate audit, security risk assessment, and vulnerability remediation.

- Managing any Service Requests (e.g., desktop, mobile) which require local interaction at the supported Locations.

- Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support.

What you will bring to the team:

- Ability to prioritize tasks and to delegate them when appropriate.

- Ability to explain technical issues to non-technical employees and customers.

- 5+ years of experience and knowledge in Troubleshooting software, printers, projectors, and other IT issues remotely.

- Experience troubleshooting laptop, desktop and hardware issues.

- Experience troubleshooting and evaluating computer network problems on Wi-Fi devices and network issues.

- High level understanding of Networking Concepts.

- Experience with OS and Windows 11

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify.

At Zones, we don't just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.