Customer Service Representative

Customer Service Representative

Robert Half is looking for a dedicated customer service representative to join our team in Lexington-Fayette, Kentucky. This is a contract to permanent position within the hospitality industry, offering an opportunity to showcase your communication skills and problem-solving abilities. The ideal candidate will thrive in a fast-paced environment and excel at delivering exceptional service to clients.

Responsibilities:

• Manage inbound and outbound calls efficiently while meeting department goals.
• Process reservations with accuracy and attention to detail, adhering to established standards.
• Input reservation information into the system in a timely and precise manner.
• Address and resolve client issues professionally, collaborating effectively with internal teams.
• Maintain clear and appropriate communication, ensuring proper grammar and tone in all interactions.
• Start assigned tasks promptly and ensure timely completion of responsibilities.
• Adapt to additional duties or tasks as required by the team.

Requirements:

• At least six months of experience in customer service or call center roles preferred.
• Strong problem-solving skills to address client concerns effectively.
• Excellent verbal and written communication abilities.
• Proven capacity to work collaboratively within a team environment.
• Familiarity with Microsoft Word, Excel, Outlook, and general internet navigation.
• Competence in using and navigating systems efficiently.
• Ability to perform well in a dynamic, fast-paced setting.
• Demonstrates reliability, initiative, and a commitment to punctuality.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.