Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative in Louisville, Kentucky. In this contract to permanent position, you will play a vital role in managing communication channels, ensuring exceptional service, and supporting internal processes. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are committed to delivering quality customer experiences. The hours for the Customer Service Representative are onsite, Monday - Friday: 8am-4:30pm.

Responsibilities of the Customer Service Representative:

• Monitor and manage incoming emails within the internal mailbox to ensure timely responses.
• Upload relevant documents to participant accounts with accuracy and efficiency.
• Forward messages to the appropriate teams or departments for further action.
• Respond to inquiries in a detail-oriented and courteous manner, providing clear and helpful information.
• Maintain a strong understanding of internal systems and workflows to ensure seamless operations.
• Collaborate with team members to resolve issues and improve overall service delivery.
• Ensure all communications are documented properly for future reference and compliance.
• Identify opportunities to streamline processes and enhance customer satisfaction.
• Handle both inbound and outbound calls as needed to support customer needs.
• Perform general order entry tasks to maintain accurate records.

Requirements:

• Previous experience in a call center or customer service role is required.
• Strong proficiency in managing emails and communication systems.
• Ability to handle inbound and outbound calls professionally.
• Familiarity with order entry processes and systems.
• Excellent verbal and written communication skills.
• High attention to detail and organizational abilities.
• Proven ability to work collaboratively within a team environment.
• Commitment to providing exceptional customer service and resolving issues promptly.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.