Customer Service Representative

Customer Service Representative

Robert Half is looking for a dedicated customer service representative to join our team in Lexington-Fayette, Kentucky, within the hospitality industry. This contract-to-permanent role focuses on delivering exceptional reservation services while maintaining strong client relationships and adhering to travel policies. The ideal candidate will thrive in a fast-paced environment and ensure all requests are handled accurately and efficiently. $13/hr pay - 10 open seats - Mostly 2nd shift positions.

Responsibilities:

• Handle reservation requests involving 1-10 room-nights, ensuring they align with client travel policies and preferences.
• Communicate professionally and promptly with clients to address outstanding requests and resolve any issues related to reservations.
• Research and select hotel options that meet client financial goals and travel guidelines, including per diem and mileage parameters.
• Accurately input reservation details into the system while maintaining data integrity.
• Demonstrate knowledge of hotel industry trends and regional markets to provide informed recommendations.
• Collaborate with account management and hotel network teams to identify preferred hotels for clients and enhance service offerings.
• Address and amend reservation changes such as extensions or early departures to ensure client satisfaction.
• Attend required training sessions, meetings, and events to stay updated on industry practices and company standards.
• Identify opportunities to offer clients in-network hotel options to optimize their experience.
• Ensure all deadlines are met and provide exceptional service that exceeds client expectations.

Requirements:

• Proven ability to work effectively in a team-oriented environment while delivering high-quality customer service.
• Strong proficiency in Microsoft Word, Excel, Outlook, and internet navigation.
• Experience in customer service, call center operations, or client relations.
• Accurate data entry skills and attention to detail.
• Solid communication skills with the ability to address client needs professionally and efficiently.
• Familiarity with the hospitality industry and hotel reservation processes.
• Strong problem-solving skills and decision-making abilities.
• Capacity to adapt to changing business needs and handle varying workloads.