Customer Service Representative

Job Title

Work Schedule: Days Time: M-F - TBD Work location Type: Hybrid

Pharmacy registration will need to be obtained prior to or on the first day of employment. Possible conversion.

Job Duties and Responsibilities

• Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers.
• Resolve the caller’s needs.
• Provide appropriate follow-up and next steps for the caller.
• Ability to work a flexible work schedule.

Job Requirements/Previous Experience

• Previous call center experience preferred.
• Previous healthcare experience desired.
• Excellent interpersonal communication skills.
• Strong problem-solving skills.
• Proficient with Microsoft Office.
• Able to type 35 wpm or greater.
• Pharmacy Board Technician Registration required either before or on the first day of employment.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a hybrid position in Louisville, KY.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.