Customer Service Associate

Customer Support Associate

We are hiring for a customer support associate based in Louisville, Kentucky! We are looking for candidates with two years of customer service experience, minimum, ideally in a call center. Essential job functions include:

• Excellent communications skills
• Ability to quickly navigate through system applications to obtain and provide accurate account information
• Answer all incoming calls in 30 seconds or less
• Answer 50 or more inbound calls daily
• Perform outbound call campaigns to existing customers
• Complete customer request forms
• Document each incoming and outbound call for trend analysis
• Manage multiple customer interactions while maintaining accuracy
• Work well in a busy environment
• Maintain overall call volume and service levels at 90% or above
• Maintain a monthly quality call monitor average of 90% or above
• Perform other duties as assigned

Fully on-site hours: 8:45-5pm initially, would need availability till 6pm. Paid training, weekly pay, and benefits available. Pay: $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

This is a fully on-site position in Louisville, KY. Application deadline: This position is anticipated to close on Aug 27, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.