CMS Admin Support

Call Center Admin Support

Benefits include paid holidays, 401(k), matching, AD&D insurance, dental insurance, disability insurance, employee assistance program, flexible schedule, health insurance, life insurance, paid sick time, paid time off, paid training, referral program, and vision insurance. Job type is full-time. This is an in-office opportunity located at 1025 Bypass Rd, Winchester, KY 40391.

About the Role

The Call Center Admin Support, based in our Winchester, Kentucky facility, follows clearly detailed specific procedures in completing several repetitive clerical steps performed in prescribed or slightly varied sequence, such as coding and filing documents, in an extensive alphabetical file; may involve simple operation of basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. This position is a highly supervised position.

What We're Looking For

Expertise in handling confidential transactions and ensuring regulatory compliance. Excellent communication skills and a solution-oriented mindset.

Key Responsibilities

• Responsible for performing assigned clerical support functions.
• Responsible for establishing and maintaining effective communication and coordination with company personnel and with management.
• Keep management informed of area activities and of any significant problems.
• Attend and participate in meetings as required.
• Assume responsibility for related duties as required or assigned.
• Prepare or update monthly and weekly reports for submission to management.

Requirements

High School diploma or GED required. Minimum of 2+ years of experience in customer service, preferably within healthcare or a CMS-regulated setting. Proficiency in call center technologies, including ACD, IVR, CRM software, AI driven optimization tools and performance management systems. Ability to work effectively in a fast paced and dynamic environment. Strong organizational and time management skills. Strong written and verbal skills for internal team coordination and client interactions. Successfully pass pre-employment (post offer) background check.

Physical Demands and Working Conditions

Primarily, sedentary work in a call center office environment. Requires the ability to operate a computer and other office equipment.

Why Join Us?

Competitive salary and benefits package. Supportive work culture with career growth potential.

Security Information and Physical Security is the responsibility of every employee. In your position, you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. You are not to share your username or password with anyone. The physical security of our offices are equal importance, never shadow your entry into a Strategic BPO Solutions facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management system accounts and equipment. If you witness any security violation, you should immediately report it to management.

Working Conditions Work may require frequent weekend and evening work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handles, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description reflects management's assignment if essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. Coast Professional, Inc. are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, protected veteran status, genetic information nor any other categories protected by applicable law.