Application Support Manager

Application Support Manager

The Application Support Manager oversees front-end application support for PharMerica's third-party pharmacy and document management systems. This role includes managing a team of support analysts and business analysts to ensure efficient ticket triage, prioritization, and resolution of application issues. The Manager works closely with cross-functional teams to maintain seamless application operations, collaborating with development, product, and integration teams to support high-quality application performance and user satisfaction.

Responsibilities:

• Maintain high standards of application support and ensure prompt, effective resolution of front-end application issues.
• Collaborate effectively across teams to support shared goals and align on support and release initiatives.
• Foster a collaborative and high-performing team environment, supporting skill development and operational excellence.
• Travel up to 25%.

About Our Line of Business:

BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system.

Res-Care, Inc., dba BrightSpring Health Services ("ResCare"), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.