Application Support Analyst

Application Support Analyst

We're looking for a passionate, solutions-driven Application Support Analyst to help support and shape the future of our technology platforms. In this role, you'll provide level-one core banking support for a variety of products, such as Fiserv Premier, Business Process Manager (BPM), Integrated Teller, and other vendor solutions, while also contributing to projects that impact our business. Thriving in a fast-paced environment, while meeting and exceeding requests and expectations, you're technically proficient and constantly learning. Leaning on your technical capabilities, your strength in troubleshooting and finding creative solutions will be key to success in this role.

What You'll Do:

• You'll be the first point of contact for internal and external customers. Collaboration with team members, lines of business, and leadership to understand needs will be essential in your day-to-day. You'll troubleshoot, maintain, and optimize existing applications-and design, build, test, and document new ones. You'll analyze data for trends and operational efficiency, and partner with business owners, vendors, and security to evaluate and recommend solutions to complex requests. You'll also liaise with other IT teams in support of application maintenance and development activities, including user provisioning and system monitoring. This team is responsible for incident management, including communication, resolution, documentation, and escalation as needed. You'll have the support of a multi-disciplined senior team with over 100 years of combined experience, so you'll never have to go it alone.
• Multiple and conflicting priorities may arise under tight deadlines, especially during release testing or disaster recovery efforts. Occasional after-hours and travel may be required. In concert with your mentor, you'll need to act quickly and decisively when issues arise.

What it Takes:

• Bachelor's Degree in Computer Information Systems, Computer Science, Information Technology Management, Network Management Systems, or related work experience.
• Ability to research, organize, analyze and synthesize data to support effective decision-making.
• Ability to work effectively as a team player and with people of all backgrounds and at all levels.
• Knowledge of systems including design, development, implementation, system testing, quality assurance support, maintenance, and support.

Bonus Points:

• Knowledge of core banking platforms, BPM, project management, service/support desk.
• Strong interpersonal and leadership skills with an interest in relationship building through consultative sales.
• Solid reasoning, analytical, technical, mathematical and language abilities.
• Highly motivated, resourceful and results driven.
• Strong written and verbal communication skills.
• Outstanding work ethic, attention to detail and ability to work well individually and in teams.
• Customer service oriented and able to adapt as needed to meet customer and/or business needs.
• Ability to work in a fast-paced environment and attain goals.
• Bilingual/Multi-Lingual.

What We Can Offer You:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave.
• Educational assistance program.
• Wellness benefits.
• Life event coverage.
• Paid parental bonding leave.
• Service awards.
• Financial benefits including 401(k) match, stock purchase plan and more.
• National and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts.
• Free checking account, checks and discounted bank services.

This position will be available at any of the following locations:

1. 1311 W 12th Ave, Jasper, IN 47546.
2. 4424 Vogel Rd, Evansville, IN 47715.
3. 1854 Midland Trail, Shelbyville, KY 40065.

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction. German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability or any other category protected by law.