Administrative Support Associate I/ukhc

Administrative Support Associate I/UKHC

University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Posting Details

Working Title: Administrative Support Associate I/UKHC

Department Name: H1160:ESH Administrative and Business Services

Work Location: Lexington, Ky

Salary Range: $17.50-27.31/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: AA

Required Related Experience: 3 yrs

Required License/Registration/Certification: None

Physical Requirements: The essential job functions of this position require you to: communicate and build working relationships with staff and candidates from diverse backgrounds; abide by University guidelines; maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent the university; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently.

Shift: Primarily Monday - Friday 8 AM-4:30 PM.

Job Summary: This position acts as a service agent to provide basic financial counseling to patients admitted into Eastern State Hospital. It will assist the Business office department in a busy hospital behavior healthcare setting. Must have general knowledge of basic behavior health regulations, basic financial counseling background and a basic knowledge of scheduling referral appointments. The following skills are needed in the position: Has a keen attention to details, as this is required for both receiving and filling paperwork for a patient and when entering information into a hospital's computer system; work as a team player to make certain the patient receives the best possible experience. An understanding of medical terminology; a working knowledge and ability to use all necessary office equipment; be proficient in windows-based technologies (ex. Word, Excel).

Skills / Knowledge / Abilities: The ideal candidate will have the ability to multitask with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal; demonstrated ability to provide superior customer service; solid time management, problem solving, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality and diversity are a must.

Does this position have supervisory responsibilities? No

Preferred Education/Experience: High school or GED, plus 2 years experience

Deadline to Apply: 10/19/2025

Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions Required fields are indicated with an asterisk (*).

1. * Please indicate the average number of customer interactions that you have been directly responsible for handling on a daily basis (i.e. phone, face-to-face, e-mail, etc.). * More than 0, up through 20 interactions * More than 20, up through 40 interactions * More than 40, up through 60 interactions * More than 60, up through 80 interactions * More than 80 interactions

2. * How many years of paid working experience do you have in a fast paced, front line customer service position in an office environment? * None * More than 0, up through 1 year * More than 1 year, up through 2 years * More than 2 years, up through 3 years * More than 3 years, up through 4 years * More than 4 years, up through 5 years * More than 5 years