Administrative Support Representative

Administrative Support Representative

We are seeking an administrative support representative to join our customer service team within a dynamic toll collections company primarily serving Louisiana. This role involves providing excellent customer service and administrative support to ensure efficient operations of the GeauxPass system.

Responsibilities include:

• Serving as the first point of contact for all customer service issues.
• Responding to calls from the public, providing general information and service regarding the GeauxPass.
• Maintaining a thorough knowledge of the customer service center and GeauxPass operations to assist customers and resolve problems.
• Processing credit card and e-check payments for replenishment or violation payments.
• Opening cases for unsolved customer inquiries.
• Handling customer complaints, researching and adjusting account discrepancies as requested by the leadership team.
• Processing and replying to emails and cases from customers.
• Processing customer disputes and web correspondence to answer questions and provide assistance.
• Processing the closing of customer accounts and submitting requests for refunds when necessary.
• Performing updates to invoices, violation payments, customer payments, or accounts to keep demographic, vehicle, and credit card information current.

Essential skills include:

• Excellent communication skills.
• Excellent attendance history.
• 1-3 years of relevant experience.
• Strong organizational and analytical skills.
• Proficiency with Microsoft Office Suite.

Additional skills and qualifications include:

• High school diploma or equivalent.
• Experience in a call center environment.
• Bilingual abilities are a plus.

Work environment:

This position operates within a cubicle in a call center and involves administrative duties. The work schedule is from 10:30 AM to 7:00 PM, with training sessions from 10:00 AM to 6:30 PM, which are mandatory and span 5-7 days. The role is 100% in-office with potential to work additional shifts. Enjoy great benefits, including 100% medical coverage, free parking, and a friendly, small start-up family environment. Convenient location with great areas to walk to lunch.

Job type and location:

This is a contract to hire position based out of Louisville, Kentucky. Pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application deadline:

This position is anticipated to close on Sep 11, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.