Support Services Associate

Health Department Clerk

Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

Characteristics of a class are general statements indicating the level of responsibility and discretion of positions in that job classification.

Minimum Requirements

• High School Diploma or GED.

Education

• (N/A)

Experience

• (N/A)

Special Requirements

• The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).

Post Employment Requirements

• Receives ongoing trainings.

Examples of Duties or Responsibilities of the Classification

• Route and direct the public to the right and correct information, prepare routine letters, labels and other appropriate material, maintain medical records and files, collect and record fees obtained to ensure completeness and accuracy, enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS), generate and issue Woman Infant and Children (WIC) vouchers, request and review routine reports, order inventory and office supplies. Gather information from patients and insurance. Use the Environmental Health Management Information System (EHMIS), Provide certificates for services rendered in environmental, generate and issue all permits and applications, request and reviews relevant reports for completeness, complete forms containing all pertinent information for processing.

Typical Working Conditions and Unique Physical Requirements

• Work typically is spent inside the office.

Additional Requirements

• Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency's policies.

Date Class Established

07-01-2006

Date of Last Revision

10-03-2022

The local health departments do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, ancestry or veteran status. Reasonable accommodations are provided upon request.

Probationary Period: This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

An Equal Opportunity Employer M/F/D