Front End Customer Service Clerk

Customer Service Clerk

The Customer Service Clerk plays an integral role in ensuring a seamless shopping experience for customers while maintaining an efficient checkout process. This position involves overseeing the front end operations, which includes managing cashiers to ensure that the store's appearance and workflow meet the company's standards. By coordinating the activities at the front end, the Customer Service Clerk ensures that customers receive prompt and courteous service, helping to enhance customer satisfaction and loyalty. Additionally, the role involves handling customer inquiries and resolving any issues that may arise, thereby acting as a bridge between the customers and the store's leadership team.

Essential Duties and Responsibilities:

• Is aware of ad items, special prices, coupon deals or other features that apply to the store's sales program. Always communicates the information to front-end personnel. Immediately notifies proper personnel of any pricing errors or items not found on file.
• Continually observe the front-end for proper coverage during high volume times and ensure additional help is put in as needed. Help whenever needed and have the ability to operate the cash register efficiently, bag customer's purchases and perform all related checkout procedures in a fast, friendly, and accurate manner.
• Assist in ensuring the availability, control and proper use of front-end supplies including: bags, register tapes, office forms, cleaning supplies, etc. within established budgets and guidelines.
• Ensure timely control, accuracy and security of cash in registers and safe.
• Ability to implement all security and cash drawer accounting procedures as outlined by company policies. Follow company policy in opening and closing the store.
• Exhibit and develop maximum customer relations through a friendly and courteous behavior.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Maintain good working relationships with other department managers with objective of improving sales storewide.
• Comply with all company policies, programs and directives as specified in the Core Values.
• Provide professional example for other store team members to follow.
• A Customer Service Clerk will assist with general housekeeping duties as assigned.
• Supports the team by taking on additional tasks or responsibilities as requested.

Position Requirements:

MINIMUM AGE: 18 Years of age required to sell tobacco products and/or alcohol.

• Cashier experience and using computerized cash register systems.
• Excellent communication skills that include good listening skills and the ability to provide clear direction both written and verbal.
• Demonstrated team building and leadership skills.
• The ability to handle and prioritize multiple demands and remain calm under pressure.
• Good computer skills including word, spreadsheet, and database systems.

Physical/Sensory Demands:

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.

Benefits:

• Benefits offering: Full time ONLY (health, dental, vision, life, 401(k), paid time off)
• 10% off groceries for you and your family
• Flexible scheduling
• Opportunities for advancement

Kent's Market is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.