Servicenow Developer (ESOM - SAM) - Remote Eligible

ServiceNow Developer - Software Asset Management

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced ServiceNow Developer - Software Asset Management to support the development and implementation of IT Service Management (ITSM), IT Asset Management (ITAM), Hardware Asset Management and Software Asset Management related functions within our VA End-user Support Operations and Monitoring (ESOM) contract. The ideal candidate will bring deep experience in IT management with expertise in ServiceNow platform and HAM/SAM Pro Modules. This role requires exceptional communication, strategic thinking, and the ability to build lasting relationships with both internal and external stakeholders.

ServiceNow Developer possesses extensive functional and technical knowledge of highly specialized applications and operational environments. Possesses experience in analyzing and solving complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and implementation phases.

Responsibilities:

• Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements.
• Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate/support solutions delivery.
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration.
• Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation.
• Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives.

• Determine and facilitate relevant training for junior professionals and users across agency contracts.
• Provide mentorship for ITSM professionals.

• Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
• Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of ITSM requirements.

• Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
• Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
• Ensure solutions are compliant with the requisite regulations and applicable industry standards.

• Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Expected Duration: Through September 2027. Role tenure is based upon government timelines and system implementation and may be extended to support long-term initiatives requested by the customer.