Service Contract Claims Administrator

Service Contract Claims Administrator

Kornerstone, a subsidiary of Garff Enterprises, Inc., is a rapidly growing automotive consulting & administrative services firm. We provide aftermarket products and services to car dealerships nationwide. We are looking for a detail-oriented and methodical Service Contract Claims Administrator who will continue our legacy of exceptional service for clients in a fast-paced environment. Specifically, with our tire, key, dent, windshield programs.

Required Skills:

• Automotive repair knowledge (general to excellent)
• Superior phone, communication, and customer relation skills, including conflict resolution
• Problem-solving, both independent and collaborative
• Computer proficiency. Reynolds and Reynolds and/or Tekion experience is a plus
• Organizational skills and the ability to prioritize multiple tasks
• Complete honesty and integrity

Spanish-speaking ability is a big plus!

Job Description:

The Service Contract Claims Administrator will perform the following:

• Claims processing and service contract support (primary)
• Receive, organize, and review service contract claims
• Approve payments for network and non-network claims
• Phone support (primary)
• Receive and process phone calls, faxes, and emails from repair shops, contract holders, accounting offices, F&I offices
• Handle customer complaints and other inquiries
• Reporting and analysis (secondary)
• Report monthly claims data to appropriate departments
• Analyze claims data for trends and controls
• Participate in underwriting for contract pricing as needed
• Other tasks as assigned