Collision Center Customer Service Representative

Collision Repair Customer Service Representative

Ford Ft. Collins, a Ken Garff Automotive Dealership, is currently looking for a collision repair customer service representative that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people right and creating lifetime customers!

Here's why you want to work here:

• Competitive compensation: $20-$24 per hour
• Paid training, certifications and real career growth
• Great people with a great culture
• Paid time off and 401k with company match
• Medical, dental, vision, short and long-term disability, AD&D and life insurance
• Year-end bonus program for all employees (Garff Giveback)
• 1:1 tech to PC - you'll have information at your fingertips
• Employee discounts on vehicle purchase, parts, service and more!

Here's what you'll be doing:

• Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
• Courteous and professional pages. Takes messages from customer when desired person is unable to be reached or at customer request.
• Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
• Identify, recommend, and support opportunities for process improvement. Identify ways to improve operations and customer service.
• Maintain a professional appearance at all times. Disperse and sort mail each day.
• Process payments and manage AR scheduling
• Maintain good relationships with insurance partners
• Other duties as assigned.

Here's what you'll need:

• 3 years automotive/CSR experience or equivalent
• Must be at least 18 years old with ability to work in the US
• High school diploma or equivalent
• Excellent customer service skills as well as patience and an eye for detail
• Valid in-state driver's license with good driving record, per company standards
• Ability to meet the physical requirements of the role

We are an Equal Opportunity Employer