Automotive Service Receptionist

Automotive Service Receptionist

Considering a career with Ken Garff Automotive Group means you are in for a great ride! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Ken Garff St. George Ford, a Ken Garff Automotive Dealership, is currently looking for a talented full-time Automotive Service Receptionist that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. Work schedule: Monday - Friday 8 am to 5 pm.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here's why you'll want to work here:

• Paid training and real career growth
• Competitive compensation package
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:

• Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination
• Use computer systems to look up customer's service history, schedule appointments, enter repair order information, and manage information.
• Maintain and update customer records and files.
• Takes messages from customer when desired person is unable to be reached or at customer request
• Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sell additional services when appropriate.
• Always maintain a professional appearance
• Writing up vendor purchase orders.
• Submit Kornerstone extended warranty claims.
• Thoroughly explain the customer satisfaction survey to each customer
• Identify, recommend, and support opportunities for process improvement.
• Assist in administrative duties as assigned.
• Other duties as assigned.

Here's what you'll need:

• Previous automotive dealership experience a plus but not required
• 1 year of prior receptionist experience highly preferred
• Must be 18 years or older and be authorized to work in the U.S
• High school diploma or equivalent
• A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer

(( We Hear You ))