Roomservice Manager (f/m/d)

Room Service Manager (F/M/D)

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips. Our in-room dining experience includes 24-hour service from breakfast to lunch to midnight snacks with the "order what you like" concept. Do you have an eye for detail and work creatively and independently? We are looking for you to manage our room service as Room Service Manager starting in the coming winter season 2025/2026.

Key Responsibilities

Management of the room service and banquet department

Management of a team of approximately 10 employees

Coordination and operational implementation of room service activities

Ensuring the timely and correct delivery of food and beverages to guests

Management of personnel

Control of orders

Ensuring guest satisfaction

Cooperation with the kitchen and front desk

Maintaining inventory and ensuring high quality standards

Ensuring an excellent guest experience with a focus on quality and hygiene standards

Responsibility for recruitment, training, and development of the team

Creating the monthly duty roster

Placing orders, conducting inventories, and closing daily accounts

Skills, Knowledge and Expertise

Completed training and at least 3 years of professional experience in a similar position in a comparable hotel

Attention to detail

Experience in leading a team

Keen interest in team-oriented work

Resilience, professional competence, tidiness, and a very high awareness of quality

Structured and organized way of working

Guest-oriented work and economic action

English and German are required, other languages, such as Italian, are an advantage

Benefits

Live and work in the heart of the Engadin Alps

A wide range of creative opportunities

A pleasant working atmosphere in a young and dynamic team

International career prospects and development opportunities

Outstanding employee benefits in all Kempinski hotels, among others

Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant

Free use of the in-house daycare center for employees' children

Monthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses

Internal "Feel Good Committee" to help shape all welfare issues

About Grand Hotel des Bains Kempinski St. Moritz

An icon of alpine glamour. Grand Hotel des Bains Kempinski is the most glamorous gateway to St Moritz, offering timeless European luxury in a breath-taking mountain setting. Its celebrated alpine spa, impeccably styled suites, and award-winning restaurants draw guests and gastronomes from around the world, while its location at the foot of the legendary Hahnensee ski run offers unrivaled access to the slopes of the Engadin Valley. A seasonal property, our employee experience caters to the adaptable hotelier who values a more flexible and dynamic lifestyle. With four months on in the winter and summer seasons, our employees enjoy the opportunity to travel, study, or take on international assignments in the offseason. In addition to a diverse suite of learning programs, including culinary workshops under our Michelin Star chef, we encourage our employees to truly take in their St. Moritz experience with complimentary ski and snowboard lessons, access to housing, and fitness facilities, and an array of organized social activities. Surrounded by natural beauty, living and working in St. Moritz is a luxury in itself. This magical setting provides the perfect stage for Kempinski's beautiful performance, and yours.