Director Of Events Sales&service 宴会销售和服务总监

Director of Events Sales & Service

Leading and organizing an effective Group & Event Sales Team including recruitment, training, development and supervision in compliance with the Kempinski Standards.

Monitoring, supervising and constantly improving the Service Quality of the Department/Hotel Consolidation and advancement of the hotel's market position in the Event & Group domain Revenue maximization in Event & Group field to reach or surpass the predetermined budget.

Comprehensive over-departmental communication to ensure the highest possible guest satisfaction.

Key Responsibilities:

The hotel achieves its Financial Objectives.

The Events Sales & Services Team that the person is responsible for achieves their revenue objectives.

The person achieves their personal objectives.

Assists the DOSM in setting incentive targets and follows up with each team member to encourage them to reach those targets.

The performance review is carried out to the satisfaction of both the General Manager and the Director of Sales & Marketing.

Ensures contracts are sent in a timely manner and that deposits are collected within the contract period.

Assistant to conduct a self-audit monthly to comply with the compliance requirements of all Kempinski Internal Risk Assessment (KIRA Audit) and various types of external audits.

About Kempinski:

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

About Grand Kempinski Hotel Shanghai China:

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants and bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.