Bilingual Sales Agent

Customer Service Representative

Location(s): P&C-W Glendale Ave-Glendale-AZ, P&C-W Thomas Rd-Phoenix-AZ, P&C-W Van Buren-Goodyear-AZ

Principal Duties and Responsibilities:

• Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing.
• Communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems.
• Provides information and works to address customer concerns.
• Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area.
• Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current.
• Process payments while maintaining proper cash handling procedures.
• May be required to work in one or more retail locations based on staffing needs.
• Perform other related duties as assigned.

Minimum Job Requirements:

• High School Diploma or GED required.
• Six months of Customer Service experience required.
• Prior insurance experience preferred.
• Bilingual in English and Spanish required
• Ability to travel locally

Required Job Skills:

• Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.
• Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience.
• Demonstration of strong customer service skills.
• Demonstration of effective oral and written communication skills.
• Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust.
• This is an in office position in either the Phoenix, Glendale, or Goodyear, AZ location.

The range for this position is $13.37 to $22.02. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.