Sr. Salesforce Administrator

Sr. Salesforce Administrator

Location: Buenos Aires, Argentina

Maxio is a PE-backed software business that helps B2B SaaS companies unlock their next stage of growth. We are committed to redefining how CFOs and CEOs run their businesses, raise money, and manage investors.

Our billing & financial operations platform is designed to meet the unique challenges of B2B SaaS companies, including complex billing, subscription management, revenue, and expense recognition. The platform also provides investor-grade SaaS operating metrics and analytics that help executives run their companies more effectively & raise money more efficiently.

Today, Maxio serves over 2,000 customers and processes more than $17B in revenue for those customers.

About the Role

The Sr. Salesforce Administrator will be a pivotal force in optimizing our company's Salesforce ecosystem. This role focuses on the implementation, maintenance, and strategic management of our Salesforce instance, ensuring seamless and efficient quote-to-cash processes, data integrity, and robust integration with other critical business platforms. You will act as the primary architect for Salesforce solutions, ensuring all departments are empowered by a well-configured and reliable system.

Key Responsibilities

• Salesforce System Management & Governance
• Own the Salesforce platform, including implementation, maintenance, and ongoing administration.
• Must have comfort with and experience implementing integrated quote-to-cash processes, flows, process builders, external applications, managed packages, API usage, OAuth configurations, and other third-party integrations.
• Ensure the integrity and long-term roadmap of the Salesforce system.
• Data Integrity & Reporting
• Serve as a guardian of Salesforce data quality and consistency.
• Work with functional leaders to create and optimize reports, dashboards, and data views within Salesforce.
• Ensure clean and accurate data is passed to the centralized BI platform from Salesforce.
• Process Optimization & Documentation
• Collaborate with the Knowledge Manager to ensure comprehensive documentation of Salesforce processes and configurations.
• Identify and eliminate duplicated efforts and misaligned processes within Salesforce workflows.
• Ensure seamless and efficient workflows between Sales, Marketing, Support, Finance, and other teams within the Salesforce platform.
• Collaboration with Departmental Teams
• Partner with Sales Operations, Marketing Operations, Revenue FP&A, and IT to ensure Salesforce alignment, data accuracy, and optimized cross-functional workflows.
• Collaborate on defining and building departmental-specific dashboards and reports using Salesforce data.
• Work with departmental teams on change management when new Salesforce processes or tools are introduced, ensuring proper integration and intact cross-functional data flows.
• Work closely with the Knowledge Manager to maintain systems and process documentation related to Salesforce.

Required Skills & Qualifications

• 5+ years of experience as a Salesforce Administrator or in a similar strategic operational role focused on Salesforce.
• Strong understanding of Salesforce best practices, security, and data modeling.
• Demonstrated ability to optimize and document complex Salesforce-driven cross-functional processes.
• Excellent collaboration and communication skills, with the ability to work effectively with diverse teams including Sales, Marketing, Finance, IT, and the Knowledge Manager.
• Strong analytical and problem-solving abilities within the Salesforce ecosystem.
• Experience in driving Salesforce-related process improvements and change management initiatives.

Maxio is committed to providing all team members a truly unique experience with opportunities for professional development and involvement in multiple dimensions of running and growing our business. Our commitment to Diversity, Equity, and Inclusion: we are committed to an environment that promotes equality, diversity, and inclusion. It's important to us that you bring your true self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise.