TPA Operations & Compliance Lead

Tpa Operations & Compliance Lead

At Keating and Associates, each individual has a unique ability, a unique story, and a unique contribution that is vital to our success. With diverse experiences, cultures, backgrounds, and beliefs we are a better company, and we better serve our valued clients. True teamwork is only possible when we embrace that our differences make us better together. By creating an environment where people are welcomed and equipped to do their best, we fully embrace our core values of excellence, abundance mindset, and teamwork.

The TPA Operations & Compliance Lead provides peer-level leadership, guidance, and workflow coordination within the TPA Department, ensuring that processes are streamlined, organized, compliant, and consistently followed. This position develops and facilitates training for peers, supports regulatory compliance initiatives, and supports the department through communication and client service processes. The administration also plays a critical role in the annual plan cycle by preparing plan reports, testing, valuations, distributions, and audits on select plans. This position does not carry supervisory responsibilities but influences team performance through quality reviews, mentorship, and collaborative workflow coordination. The role requires research skills, independent judgment, and initiative to maintain compliance and drive operational efficiency.

This position is non-exempt, can be conducted remotely or in one of our office locations, and reports to the TPA Department Manager.

Responsibilities include, but are not limited to:

• Coordinate and monitor workflow progress with team members
• Review and verify work for accuracy and compliance
• Set precedents and adapt procedures in relation to current and new regulations
• Provide operational support and recommend enhancements to the TPA Department Manager
• Maintain digital, automated, and manual filing systems
• Verify and organize client data
• Ensure documents are sent, received, and processed in a timely manner

Training Ownership

• Develop and deliver training to team members
• Mentor and guide peers through clear direction, constructive feedback, and positive example

Compliance Oversight

• Draft and finalize retirement plan notices for sponsors, participants, and advisors
• Interpret plan rules to ensure compliance with plan documents
• Draft and process restatements and amendments
• Perform and communicate corrective actions, ensuring proper documentation
• Conduct internal audits of CRM records and collaborate with IT Systems Administrator on technology compliance
• Support external audits and ensure Schedule A fulfillment in coordination with KFAS Compliance Administration Team

Plan Administration

• Perform accounting work on retirement plan annual valuations
• Perform and approve distribution and loan processing
• Prepare annual reports, including government forms and regularly scheduled reports
• Test for plan limits to maintain regulatory compliance
• Grow and maintain client relationships through calls and emails
• Maintain up to date professional and field-related knowledge regarding retirement plan regulations

Desired skills and qualifications include, but are not limited to:

• QKA or ability to obtain within 12 months
• Strong follow-through, prioritization, and process development skills
• Research-oriented with ability to synthesize information into actionable processes
• Demonstrated initiative in solving problems and implementing solutions
• Detail-oriented with excellent time management and organizational skills
• Technologically savvy and adaptable to new systems
• Effective communicator, both internally and externally
• Experience in a customer service capacity
• Skilled in project management and mentoring
• College degree or equivalent preferred