Job Title

Key Responsibilities:

• To perform deployments of new hardware in adherence to the Bank's standards and best practice.

• Determine and enforce end user hardware specifications and configuration standards.

• Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.

• Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment.

• Reconcile bank's hardware to ensure that it tallies with records held in the bank's books.

• Ensure that the bank's data is eradicated from hardware components that are due for disposal.

• Participate in Business Continuity Processes as per bank set guidelines and standards.

The Person:

For the above position, the successful applicant should have the following:

Bachelor's degree in IT or related sciences.
Professional qualification/certification in project management is an added advantage
Professional qualification/certification in MCSE, CompTIA A+.
2 years' work experience in the same or related role, with at least:
2 years' experience/Knowledge of end user hardware and related peripherals.
1-year experience or knowledge of mass deployment and support solutions (cloning, SCCM, patch management)
2 years' experience or knowledge in Operating systems (windows, Unix)
1-year experience in Network Services and protocols
1-year experience in Internetworking Technology.
1-year experience in Active Directory Domain Services
1-year experience in Messaging and Collaboration is desired.
1-year experience in Database management systems is desired.

Hardware Support Specialist