Customer Service Consultant (jinja And Sixth Street Branch)
KCB Group
Job Responsibilities
Key Responsibilities
Cross sell all bank products and services.
Attend to customer's queries.
Resolve and minimize the number of customer complaints.
Receive and analyze customer applications for ATM cards, credit cards, and cheque books, prepare quality recommendations within set T.A.T.
Maintain proper documentation and custodianship of blank forms.
Ensure 100% collection of revenues for services rendered.
Rectify irregularities highlighted in the audit report in the customer service area.
Punctual and accurate submission of relevant reports.
Ensure all relevant stationary is available to customers.
Cleanliness of the banking hall.
Any other duties assigned from time to time.
Minimum Position Qualification Requirements
a) Academic & Professional
Bachelor's degree in a Business-related field is required.
b) Experience
A minimum of 1 year experience in offering customer care and teller services.