Technology Consulting - Managed Services - Servicenow & Service Management - Senior Manager

Senior Manager – Technology Consulting – Managed Services – ServiceNow & Service Management

At EY, we'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a Senior Manager in EY's Managed Services team focused on ServiceNow and Service Management, you will lead strategic engagements that deliver enterprise-wide transformation through ServiceNow platforms. You will be responsible for managing service delivery, driving platform innovation, and ensuring operational excellence across ITSM, ITOM, HRSD, and other ServiceNow modules. This role is ideal for professionals with deep experience in ServiceNow architecture, service management frameworks, and managed services operations.

Key Responsibilities:

• Client Delivery & Engagement Leadership
• Solution Architecture & Platform Management
• Managed Services Operations
• Team Leadership & Development
• Business Development & Practice Growth

Skills and Attributes for Success:

Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for service excellence and digital transformation.

To Qualify for the Role, You Must Have:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 12+ years of experience in IT service management and enterprise platform delivery.
• 8+ years of hands-on experience with ServiceNow implementations and operations.
• Strong understanding of ITIL, DevOps, and Agile methodologies.
• Experience in managed services or long-term service delivery models.

Ideally, You'll Also Have:

• Master's degree or MBA.
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist, Technical Architect).
• Experience with modules like ITOM, HRSD, SecOps, IRM, and CSM.
• Familiarity with cloud platforms (AWS, Azure, GCP) and integration tools (MuleSoft, Dell Boomi).

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.