Sr. Field Service Leader

Sr. Field Service Leader

The Sr. Field Services Leader is responsible for providing expert technical support in development, expansion, and performance of all field service activities and internal warranty reviews; establishes plans and strategies to expand existing customer support networks, expand market and segment penetration through technical expertise.

Duties & Responsibilities:

Responsibilities include, but are not limited to:

• Provide field support for installation, commissioning, troubleshooting, and repair of aerospace engine accessories including, but not limited to fuel controls, governors, compensators, fuel pumps, valves.
• Serve as a remote technical expert during scheduled maintenance, AOG (Aircraft on Ground) situations, and system integration support.
• Diagnose and resolve issues related to mechanical, electrical, and hydraulic components of engine accessories.
• Interface with OEMs, airline maintenance teams, and MRO facilities to ensure proper operation and integration of products.
• Conduct training sessions for customer personnel on product operation, handling, and maintenance procedures.
• Document field activities through detailed service reports, root cause analyses, and recommendations for corrective actions.
• Provide feedback to engineering and product development teams on field issues and performance trends.
• Support warranty claim assessments and facilitate resolution of customer concerns in alignment with contractual obligations.
• Ensure compliance with aerospace industry regulations, customer requirements, and internal quality standards.
• Other duties as assigned.

Minimum Requirements:

Bachelors degree in mechanical engineering, aerospace engineering, or related technical field - OR an additional 3 years of specific work experience in lieu of degree. Equivalent military or technical training and experience may be considered. 7+ years of relevant/technical work experience - 3+ years of direct experience with aerospace mechanical systems or engine accessories. Strong understanding of turbine engine systems and accessory operation. Ability to read and interpret technical drawings, wiring diagrams, and service manuals. Excellent troubleshooting and diagnostic skills in a field environment. Strong interpersonal and communication skills; capable of building customer trust and rapport. Willingness to travel up to 25%, both domestically and internationally. Proficient in Microsoft Office and reporting/documentation tools.

Preferred Requirements:

FAA A&P or equivalent certification or prior military aircraft maintenance experience. Familiarity with aerospace quality systems and airworthiness regulations. Familiarity with Pratt and Whitney and Rolls Royce turbine engines. Knowledge of ERP/PLM systems. Experience supporting military, business, general and commercial aviation programs.