Service Desk Technician

Service Desk Technician

We are seeking a dedicated and experienced Service Desk Technician to join our dynamic IT team. At our company, we value integrity and strong moral principles in all our interactions, both internally and externally. The ideal candidate will possess a strong experience in IT Service Management (ITSM), troubleshooting skills for hardware and software issues, and a commitment to delivering exceptional customer service. This role requires a collaborative spirit, as you'll be working closely with team members and other departments to ensure seamless IT operations.

Key Responsibilities:

• Experience: A minimum of 1 year of IT support experience, with a focus on ITSM practices.
• Customer Service: Provide top-tier support with a focus on user satisfaction. Communicate effectively with customers, ensuring they feel heard and valued throughout the support process on the phone and in person.
• Team Collaboration: Work closely with team members and other departments to share knowledge, resolve issues, and improve service delivery.
• Documentation: Maintain accurate documentation, using our ITSM tool, of support tickets, processes, and solutions to enhance team knowledge and efficiency.
• Continuous Improvement: Proactively identify opportunities for process improvements and contribute to the development of best practices within the team.

Skills: Help desk, Help desk support, Customer service, Troubleshooting, Service desk, Windows, Active directory, Support, Phone support, Servicenow

Top Skills Details: Help desk, Help desk support, Customer service, Troubleshooting, Service desk, Windows, Active directory

Additional Skills & Qualifications:

• Proven experience in a service desk or technical support role, with a focus on ITSM practices.
• Strong troubleshooting skills for both hardware and software issues, with the ability to think critically and resolve problems efficiently.
• Experience troubleshooting over the phone, using email, and in person.
• Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
• Strong communication skills, both verbal and written, with a focus on clear and concise information sharing.
• Familiarity with common IT tools and technologies, including ServiceNow, Ivanti Remote Control and productivity software.
• Preferred Skills: At least 1 year of experience in an IT support role, directly interacting with customers. Experience with ITIL or other ITSM frameworks. Knowledge of various operating systems and hardware configurations. Familiarity with networking concepts and troubleshooting.

Experience Level: Expert Level

Job Type & Location: This is a Contract position based out of Overland Park, KS.

Pay and Benefits: The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Overland Park,KS.

Application Deadline: This position is anticipated to close on Jan 12, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.