Service Advisor - Garden City, KS

Job Opportunity At Bruckner Truck & Equipment

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members. We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it. We contribute to our local communities and care about our people.

Our core values include acting with honesty and integrity, valuing our people and communities, being customer focused, and doing what it takes.

We offer competitive compensation plans, paid time off and holidays, excellent health, dental, and vision plans, investments in training and development, a generous 401(k) and profit-sharing plan, tuition assistance program, employee stock ownership, technician student loan reimbursement program, disability and life insurance, internal promotion opportunities, flexible spending account, health club reimbursement, a family and team-oriented environment, employee referral bonus, and a drug-free workplace.

Summary Of Duties

Greet customers and initiate the write-up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers, and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the liaison between the service department and the customer.

Marginal Tasks

Must be willing to do other miscellaneous tasks as required by and related to the business.

Special Requirements

Must have good communication skills and the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.

Physical Requirements

Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.

Proud that our 1500+ employees view us as the employer of choice! Equal opportunity employer/protected veterans/individuals with disabilities.