Senior Manager, Service Operations - Planning & Inventory Optimization

Senior Manager, Inventory Optimization

NetApp is seeking a strategic and data-driven Senior Manager to lead a high-performing team responsible for analyzing shipment data and optimizing inventory levels of spare parts and accessories across our global distribution centers and depots. This role is critical to ensuring service excellence, operational efficiency, and customer satisfaction in our storage product business.

Responsibilities:

• Team Leadership & Development: Lead, mentor, and develop a team of analysts and planners focused on service logistics and inventory optimization.
• Data Analysis & Insights: Oversee the analysis of shipment and usage data to identify trends, forecast demand, and drive decisions on inventory levels and part availability.
• Inventory Planning & Optimization: Develop and implement strategies to maintain optimal inventory levels of spare parts and accessories, balancing cost, availability, and service level targets.
• Collaboration & Stakeholder Engagement: Partner with Product Management, Engineering, Customer Support, and Global Logistics teams to align inventory strategies with business goals and product lifecycle changes.
• Process Improvement: Drive continuous improvement initiatives in forecasting accuracy, inventory turnover, and depot performance using industry best practices and advanced analytics.
• Technology & Tools: Leverage ERP, planning systems, and analytics platforms to enhance visibility and decision-making across the service supply chain.

Job Requirements:

• 10+ years of experience in supply chain, logistics, or service operations within the high-tech industry, with a strong focus on storage products.
• People Management and Team Leadership experience.
• Proven track record in inventory planning, data analytics, and team leadership.
• Deep understanding of service business models, reverse logistics, and spare parts management.
• Strong analytical skills with proficiency in tools such as Excel, SQL, Tableau, or similar.
• Excellent communication, collaboration, and stakeholder management skills.

Preferred Experience:

• Experience with NetApp products or similar enterprise storage solutions.
• Familiarity with global distribution networks and depot operations.
• Knowledge of service level agreements (SLAs) and customer support metrics.

Education:

• Bachelors degree in supply chain management, Business, Engineering, or related field; MBA or advanced degree preferred.

Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer\'s unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.