Senior Manager, Global Network Services - Remote Eligible

Senior Manager, Global Network Services

Provides engineering leadership and design guidance in support of the Copeland Enterprise Global network. This is a management role. Candidate will lead and manage the Copeland Network Services engineering architecture design and development workstreams for all enterprise network technologies. Candidate will be the senior technical resource for all things IT networking and will mentor the Network Services resources in best practices for engineering and architecting data communication infrastructure. The Senior Manager, Global Network Services will provide thought leadership and provide firsthand experience in the transformation and modernization of the Copeland Data Infrastructure. The Senior Manager, Global Network Services will have a strong and broad level of knowledge around all things IT Networking to include Routing, Switching, Firewalls, Wireless, and security services. The Senior Manager, Global Network Services will provide Level IV operational support for the IT Enterprise and provide guidance in the resolution of chronic and complex anomalies specific to the Data Infrastructure at Copeland. The Senior Manager, Global Network Services works under the direction of the Global Director of Network Services.

As the Senior Manager, Global Network Services, you will:

• Strategically provide thought leadership in developing a transformation roadmap to modernize and shape the Copeland network enterprise to meet the needs of the business units
• Bring industry leading solutions and guidance to enhance the productivity and efficiency of the company founded on years of experience deploying technology in a manufacturing and distribution business environment
• Manage multiple engineering teams in support of the overall Network Service line functions
• Organically plan, design, and implement network infrastructure technologies around LAN, SD-WAN, Firewalls, wireless, and any other network systems
• Support infrastructure operations as a Level IV technical resource and provide technical leadership and mentoring to the operations group
• Research and evaluate emerging network and communication technology
• Provide thought leadership and technical guidance as an SME for the Enterprise IT leadership
• Provide consultative services to the business units to provide technical solutions to business requirements
• Work with Security and Cloud Infrastructure groups as an SME for Enterprise IT Communications
• Work directly with industry vendors to identify opportunities to evaluate and incorporate new technologies and identify cost savings opportunities
• Provide leadership with technical overviews and status of Network Services projects and initiatives. May be required to present to C-Level resources within the company

Required education, experiences & skills:

• Current Cisco CCIE certification or have obtained Emeritus status within the last 3 years
• Equivalent industry or military experience in an IT Network Military Occupational Specialty (MOS) is also acceptable
• Minimum 15 years' experience in a Lead Engineering/Architect role working hands on with the technology transformation and modernization of large global networks
• Minimum of 10 years' recent experience in the design, implementation, and operation of WAN/LAN and Wireless networks with Cisco hardware and other industry best of brand products
• Detailed understanding of the function and configuration of various security solutions specific to Cisco, Palo Alto and zScaler products
• Advanced experience in network operations and ITSM services
• Advanced knowledge of VLANs, spanning tree, BGP, EIGRP, OSPF, and other interior and exterior routing protocols and technologies
• Advanced understanding of SD-WAN and related technologies with recent experience organically designing and deploying an SD-WAN infrastructure
• Advanced experience in the design and implementation of RF and Wi-Fi services
• 10 years' experience with the evaluation and assessment of new and emerging technologies
• Lead the evaluation of new hardware, firmware, and software
• Tests and develops procedural documentation and training for others on installation and support
• Maintain vendor relationships for support as needed
• Identifies training needs, coordinates training, and participates in the development of training materials
• Evaluates network performance and recommends options for performance tuning.
• Performs root cause analysis of problems and tracks, documents and reports identified patterns
• Provide proactive recognition and correction of network related problems
• Work with various customer and Enterprise IT support groups in diagnosing network service-related problems
• Administering and managing highly skilled technical teams in a matrix format that are globally dispersed
• Excellent presentation skills with experience in presenting to C-level leadership
• Excellent Communication and Teamwork skills
• Advanced English language skills (verbal, reading, writing, understanding)
• Experience of working in a global environment essential
• Advanced knowledge of Cloud networking design
• Advanced understanding of routing and switching technology, firewalls, IP and RF signaling
• Working knowledge of ITIL framework
• Advanced knowledge of industry trends and products
• Excellent network troubleshooting skills
• Hands-on experience with routers, switches, firewall, Load balancer, Cloud networking
• Experience of operating in an Enterprise environment with strict change control procedures
• Up to 20% international travel required

Preferred education, experiences & skills:

• Master's degree or higher in CS, MIS or related technology/engineering discipline

Remote Work Arrangement: This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed.

Our Commitment to Our People: Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our Commitment to Inclusion & Belonging: At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization: Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer: Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.