Senior Implementation Engineer - Opower

Implementation Engineering Role

If you are passionate about energy efficiency and carbon footprint reduction, growing your technical skills, working with clients, or love working in a cross-functional team setup, this is the role for you! The implementation engineering team helps our utility partners integrate with the Opower platform and plays an essential technical role in implementing Opower's SaaS-based energy efficiency and customer engagement programs. You will work directly with our utility partners' technical and project teams to integrate their data with our platform and to configure our applications to meet their program requirements. Additionally, you will work with a broad group of other teams at Opower, including project managers and product engineering teams. Implementation engineers have a diverse set of technical skills in conjunction with customer-facing skills, with a focus on delivering high-quality products customized for our utility partners' needs. A typical week might involve ingesting and analyzing utility data; running Unix command-line text manipulation tools; writing Python scripts to automate work; adding documentation; working with a utility partner's technical team; and collaborating with R&D teams on future roadmap projects. You will be an ideal candidate for this job if you have a solid understanding of relational databases, are comfortable with advanced UNIX commands, have done some basic programming, and do not hesitate to ask questions. You will work with a variety of teams in different contexts, making the role a good opportunity if you are looking to develop new skills while helping us accomplish our mission of energy efficiency and carbon footprint reduction for our utility partners. There is flexibility to work remotely full-time, otherwise we have teams located in Oracle's Redwood City, CA and Arlington, VA offices. You will join a team of extremely helpful engineers with different cultural and professional backgrounds. Besides standard company benefits like 401k matches and unlimited PTO, you will have an excellent work-life balance, the ability to direct your career, and access to an abundance of educational material and professional trainings to help you grow.

Responsibilities:

• Collaborate with utility and internal project teams on data integrations for energy efficiency product implementations
• Explain technical specifications of Opower data integration and products - including highlighting risks with customer experience when requirements are not met
• Analyze, transform, and load utility provided data to meet Opower's data requirements for a successful delivery of downstream end-user communications and web experiences
• Develop new or maintain tooling (in Ruby or Python) to make our data integration and product implementations more cost & time effective
• Configure and customize existing data ingest platform to meet the specific needs of each utility client
• Develop a deep understanding of our products and their data requirements with the ability to explain them to others with non-technical backgrounds
• Improve the speed and quality of our data integrations by optimizing the ingest processes and writing useful documentation
• Provide leadership to offshore implementation teams by promoting consistency across projects, including methodology, data analysis, and custom integration solutions

About You:

• Experience in a customer-facing role, working in partnership with internal and external teams to implement solutions
• Expertise in writing effective SQL or Hive queries to analyze large relational datasets
• Have written data transformations scripts using ETL tools
• Prioritizes data quality and crafts test plans tailored to integration and product requirements
• Proficient in Unix/Linux command-line to perform advanced file searches and text manipulation
• Understand code versioning concepts and have used tools like Git
• Familiar with Jenkins CI/CD concepts and deployment tools like Nomad
• Skillful at troubleshooting software applications that involve APIs, databases, and frontend
• Working knowledge of managing data in any of the cloud systems like OCI, AWS etc.
• Experience writing software tools using object-oriented programming
• Driving and responding to change such as crafting solutions using different pieces of information gained from multiple sources
• Strong organizational skills with the ability to prioritize and manage multiple initiatives and drive resolution of cross-team issues
• Experience with a Utility CIS system is a nice to have
• Have 6+ years of professional experience with 2 years of technical leadership

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only.