Retail Account Manager

Retail Account Manager

Subject matter expert on GPI, GPRO, and FLOMEC fluid transfer pumps, meters, and accessories applicable to the US Retail market. Collects and shares Retail market intelligence to support strategic business decisions impacting sales, forecasting, inventory planning, and drop-ship programs. Collaborates with Retail partners on order forecasting and tracking to plan. The Retail Account Manager acts as the single point of contact for assigned accounts and GPI cross functional teams. They build and maintain relationships, and collaborate with key account personnel and support representatives. The RAM will maintain a comprehensive level of product knowledge to support new product launches and transitions. This position will be the main point-of-contact for assigned Retail accounts and have a strong knowledge of internal processes and policies.

Account Management:

• Order management for key retail accounts including review of orders received, inventory, drop-ship, deliveries, pricing, warranties, and all aspects of product promotion.
• Coordinate planogram and merchandising changes with support from assigned REPS.
• Regularly audit Retail partners online product presentation to ensure current SKUs, information, pricing, and digital assets are in use.
• Continuously seek to build and maintain key account business partnerships to foster mutual growth.
• Provide pricing and discounts to distributors per standard agreements with approval from Directors and pricing committee.
• Clearly document and maintain promotional agreements in a centralized location; communicate upcoming promotional schedule to Accounting team.
• Work closely with Retail partners and REPS to maintain proper stocking levels that turn regularly.
• Coordinate the buyback and/or discount promotions of slow-moving products so Retail partner’s capital is available to stock faster-moving inventory.
• Manage warranty processing between Retail partners and internal team members. Identify warranty rates that rise higher than the national average and investigate validity of claims.
• Monitor vendor metrics and coordinate with GPI cross-functional teams and distributors to root cause and resolve non-compliance issues or discrepancies.
• Maintain current Work Instructions for Retail-specific processes including but not limited to partner portal access, reporting, and internal order management.
• Oversee and manage use of 3rd party platforms and vendor portals used by distribution partners.