Product Support Expert IDEAL

Product Support Expert

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. AGCO's Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training. It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and AGCO Diagnostic tool, and a global network of skilled technicians. This support empowers farmers to maintain and repair their equipment efficiently and independently.

Your Impact:

• To ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees.
• Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.
• Field Setup and Optimization: Support the setup and fine-tuning of combines in the field across various crops and conditions. This includes hands-on assistance for new dealers and VIP customers to ensure a successful start. Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.
• AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools. Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices. (even during low season).
• Issue Escalation and Feedback: Utilize Early warning field report to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.

Your Experience and Qualifications:

• Strong knowledge of Agricultural Business & product, including mechanical and electrical systems.
• Familiarity with service and parts management practices, along with the farm machinery dealer network.
• Solid understanding of mechanized agriculture and land preparation techniques.
• Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.
• High proficiency in PC usage, including Microsoft Office and other relevant digital tools.

Your Benefits:

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

Your Workplace:

You will work with your wonderful AGCO colleagues in a hybrid model from Hesston Kansas. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!