Mgr District Service Center

Mgr District Service Center

Directs business and construction and maintenance activities for the distribution system serving multiple geographic areas to provide a reliable, affordable, and sustainable product. Responsible for managing distribution operations in a safe, cost-effective manner, while maintaining quality customer service. Responsible for directing, monitoring, and coordinating the work of the Supervisors Construction and Maintenance and their crews. Directs storm restoration efforts within the Division during emergency conditions in order to promptly restore electric service.

Major responsibilities include:

• Promotes safety and safe work practices through open, honest communication with the work group.
• Formulates and recommends improved methods and procedures for the safe and efficient utilization of construction, operations, and maintenance personnel and equipment.
• Lead and guide the development of individual team members for optimum performance. Regularly coach, advise and evaluate the performance of crew members and maintain appropriate documentation.
• Assures the timely completion of essential work.
• Directs the scheduling of work and manpower to effectively complete required projects and meet customer driven deadlines.
• Assures that construction standards and other policies and procedures are developed appropriately and followed.
• Monitors the performance and development of the Supervisors Construction & Maintenance.
• Promotes customer service through meeting of in-service dates, timely resolution of complaints, and general customer care.
• Coordinates and cooperates with other management teams across the company to optimize the use of resources and processes.
• Assures the integrity and reliability of the distribution system by monitoring and improving reliability and response metrics.
• Assists with the budget and cost control process.
• Settles property damage claims with external customers.
• Supports community and charity events.
• Acts as on-call duty manager for after hour issues.
• Directs storm restoration efforts.
• Administers the bargaining unit agreement fairly and consistently.

Education and Experience Requirements: The preferred candidate will possess a Bachelor's degree. This position requires six years of relevant experience. Relevant experience includes: field operations (such as construction or engineering experience on the electrical distribution system), managing or supervising operations, and/or project management. Supervisory experience and knowledge of the collective bargaining process is required.

Knowledge, Skills, and Abilities Required:

• Excellent communication and leadership skills
• Ability to create and execute a plan under stressful conditions
• Ability to work in a highly flexible environment
• Ability to effectively promote safety awareness and a safe working environment
• Aptitude to successfully adhere to the provisions of the bargaining unit agreement, the regulations of the state commissions, the rules and regulations of the Dept of Transportation, OSHA, the EPA and the National Electrical Safety Code
• Excellent customer service skills – this position will require frequent contact with customers, civic and community organizations, government offices and agencies, public works departments, local fire and law enforcement agencies, consulting firms and media.

Licenses, Certification, Bonding, and/or Testing Required: Must have a valid driver's license.

Working Conditions: This position will require work in the office and field. Frequent visits to the field in all types of weather conditions are required. Some overnight travel is required. Successful applicant must have a satisfactory work record, including good attendance. This position requires work outside of normal hours on short notice.