Jr NOC Support - Linux/openshift (basic Exp)

Monitoring & Operations

Perform continuous health checks and real-time monitoring of Telco Core network functions and containerized applications. Use observability tools (e.g., Prometheus, Grafana, OpenSearch, or OneConsole) to track system health, resource usage, and service metrics. Acknowledge, validate, and log alerts triggered by monitoring systems. Understand platform and application-level telemetry data to identify symptoms of degraded service.

Incident Handling & Escalation

Perform first-level diagnosis to isolate faults (log analysis, symptom matching, known errors). Document issues in the ticketing system (e.g., ServiceNow) with clear categorization and impact statements. Escalate incidents to Tier 2 support based on defined runbooks and escalation matrix.

Runbook Execution

Execute predefined operational SOPs and L1 playbooks for alert remediation (e.g., pod restarts, basic config verifications). Track and report progress on ticket resolutions during shifts.

Collaboration & Reporting

Coordinate with Tier 2/Tier 3 teams for unresolved/complex incidents. Participate in shift handover activities ensuring knowledge transfer. Maintain shift logs, incident timelines, and daily activity reports.

Skills

Network, Automation

Additional Skills & Qualifications

Preferred Certifications (Not Mandatory) - Red Hat Certified Specialist in OpenShift Administration - CCNA / CompTIA Network+ - Any certification related to Kubernetes/Cloud Monitoring

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Overland Park, KS.

Application Deadline

This position is anticipated to close on Sep 4, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.