IT Support Specialist

Job Opportunity At KTA

KTA is looking for hard working, eager individuals to join our team. Come join a family cultured organization with excellent benefits and pay. KTA participates in the Kansas Public Employees Retirement System (KPERS). KTA only accepts applications for full-time employment when there is a current opening and always accepts preliminary applications for part-time toll collector. Applications are kept on file for 60 days. The number of part-time hours available is contingent upon scheduling needs and applicants availability but will not exceed 29 hours per week. If contacted for possible employment, an official application will be required.

Department: Information Technology

Definition and Examples of Work

Receive and follow up on technical help requests from end users having problems using computer software and hardware (including peripherals) or inquiring how to use specific software, hardware, or operating systems. Pinpoint recurring technical issues and independently investigate and implement solutions to solve those issues. Provide on-site support to local office and remote support to satellite offices. Provide IT troubleshooting, repair and installation for end users for hardware, operating systems, productivity software, and a variety of other software applications used internally. Track inventory of all end user hardware. Use IT support ticketing system to document configurations, support issues, and resolutions for team members\' reference. Keep all parties updated on issue status. Work with other IT team members if issues need to be escalated. Setup and configuration of new computers and associated hardware. Test and install new software applications. Procure computers, mobile devices, computer peripherals, printers and multimedia equipment.

Latitude and Impact of Position

This position has most duties assigned then employee arranges his/her work tasks in order to complete duties. Problem solving is usually done independently. Decisions made are reviewed by others. All purchase requests require supervisory approval. Successful completion of job tasks impacts KTA internal systems, utilization of equipment, and customer satisfaction.

Work Environment

Primarily works in a general office setting using computers, electronic devices, phones, and related office equipment, and also uses hand tools. Occasionally works in outdoor settings to complete work tasks, with exposure to all weather elements that may include heat, cold, humidity, and dust (occasional). May be exposed to moderate noise, fumes or airborne particles due to traffic proximity (occasional) and personal protective equipment may be required.

The Kansas Turnpike Authority is an equal and affirmative action employer. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law. You may also be subject to the following pre-employment requirements: credit check, background check, educational validation, physical, drug and nicotine testing, and driver\'s license check.