Customer Service Representative

QPS Employment Group is hiring a Customer Service Representative for a company in Lenexa, KS. This is an associate to hire opportunity.

Customer Service Representative Responsibilities Include But Are Not Limited To:

Act as the primary point of contact and internal advocate for assigned clients
Manage and track client orders from initiation through final delivery
Investigate and resolve order discrepancies, delays, or service issues
Provide clear, timely communication regarding order status and resolutions
Ensure accurate and timely billing and invoicing for all services
Collaborate with operations, inventory, and billing teams to ensure smooth workflows
Identify opportunities to improve client experience and operational efficiency

Customer Service Representative Requirements:

Ability to sit, stand, and walk for extended periods throughout the workday
Frequent use of a computer, keyboard, phone, and other office equipment
Ability to communicate effectively in person, over the phone, and via email
Occasional lifting of materials up to 25 pounds, as needed
Ability to work in a warehouse and office environment with varying temperatures and noise levels
Visual and auditory ability to monitor orders, systems, and communications accurately
Strong problem-solving skills with a proactive, ownership-driven mindset
Excellent written and verbal communication skills
Highly organized and detail-oriented, even in high-pressure situations
Ability to thrive in a fast-paced, evolving environment
Comfortable learning and working with multiple systems and technologies
Previous experience in customer service, logistics, or fulfillment is a plus