Customer Service Representative

Job Opportunity At Spirit AeroSystems

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France, and Malaysia. The company's core products include fuselages, pylons, nacelles, and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Responsibilities:

• Represents company to OEM production customers by providing answers to product-related questions, traces lost shipments, interprets and clarifications of customer orders for the shipping department.
• Takes orders over the phone and manages web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints.
• Authority to approve allocation of stock within the negotiated contract terms or the organizational defined parameters.
• Authority to access production systems for managing customer sales orders & suppliers through inventory systems.
• Internal coordination of contract administration, purchasing, engineering, quality assurance, traffic, and warehousing.

Qualifications:

• Minimum of 2 years of experience in customer service or client interface roles.
• High School Diploma or GED preferred.
• Bachelor or Master's degree preferred.
• Strong data-driven decision-making skills.
• Experience with SAP.
• Willingness to work overtime and be available for on-call duties.
• Demonstrated ability to collaborate across multiple functions and with diverse customer bases.
• Ability to thrive in a fast-paced environment.

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status, or any other protected factor under federal, state, or local law. Kansas Tax Credit: Join Spirit AeroSystems' Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.