Customer Service Representative

Job Posting

This job was posted by Kansas Works. Provides front-line customer service at City Hall to walk-in customers as well as answering and handling phone calls for the City's general contact number. Processes utility payments, checks payments for accuracy, prepares receipts and updates accounts accordingly. Communicates effectively with customers regarding their accounts. Process payments for City business licenses, building permits, dog tags, garage sales and other miscellaneous transactions. Creates service orders and communicates with field staff regarding water turn on and shut offs, water meter installation, meter tests, meter re-reads, checks for leaks, and verifying services. Inputs, retrieves and updates customer data and account status into the computerized financial system. Directs phone calls or escorts customers to appropriate staff to address customers questions. Manages and reconciles cash drawer with minimal to no errors. Performs a variety of other administrative tasks, including, but not limited to, processing City mail, receiving and delivering or filing documents, assisting in daily tasks for the Finance Department or other Departments. Responsible for monitoring new water accounts to ensure accuracy of charges. Processes and tracks all requests regarding inquiries for outstanding assessment requests on properties. Processes property nuisance complaints received in person and by phone logging the complaints in See Click Fix registry. Assists with in-house collection of outstanding debts. Performs other duties as assigned. (The list of duties and responsibilities is not intended to be all-inclusive. The City of Pittsburg reserves the right to assign additional duties as needed.)