Customer Service Representative I

Job Opportunity At Fairbanks Scales Inc.

Grows the business by ensuring customer satisfaction and customer retention by developing relationships through customer engagement.

Essential Job Duties:

• Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
• Address complex customer inquiries and problems, having experience and advanced knowledge.
• Explain complex matters to ensure customer satisfaction and retention.
• Respond to customer questions, explain available services, correct errors, provide information on pricing.
• Take orders, develop leads, and troubleshoot.
• Address customer inquiries and escalate complex issues to a higher level leader or supervisor as necessary.
• Respond to customer inquiries by telephone or email to provide non-technical problem resolution.
• Resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer.
• Analyze a customer's needs and make referrals for follow up or additional information as needed.

Required Qualifications:

• This position requires a high school diploma or equivalent.
• Must have three to five years of experience.

Knowledge, Skills and Abilities:

• Proficient in Microsoft Office products - specifically Excel, and Outlook.
• Experience with transport billing software is a plus.
• Critical thinker with exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to develop and maintain business relationships.
• Ability to work independently.

Work Environment:

• General office conditions. Exposed to moderate noise levels.

Physical Abilities:

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets.

DISCLOSURE REGARDING BACKGROUND INVESTIGATION Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes.

NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles.