Customer Service Manager

Customer Service Manager - Lenexa, Ks

Fresh & Ready Foods is a member of Canteen. Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration, and passion fuel our growth. YOU bring enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue transforming the micro-market, dining, coffee, and vending industry. Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) is responsible for overseeing daily customer service operations, ensuring timely and accurate order processing, resolving customer issues, and maintaining service quality standards. This role requires strong organizational skills, attention to detail, and the ability to collaborate across departments to support client success.

Key Responsibilities:

• Support daily operations, including production reporting and order management.
• Monitor pending orders and resolve customer inquiries or delivery issues.
• Prepare and distribute driver materials (e.g., temperature sheets, BOLs).
• Maintain and update tracking logs, credits, and system data (Sage, Lightspeed).
• Communicate product updates, pricing changes, and menu adjustments to stakeholders.
• Coordinate special orders, holiday communications, and internal updates.
• Provide accurate delivery ETAs using tracking tools (e.g., Samsara).
• Support employee engagement initiatives and internal communications.

Qualifications:

• Proven experience in customer service or operations management.
• Proficiency in systems such as Sage, Lightspeed, and Microsoft Suite (specifically Excel).
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a focus on accuracy and efficiency.

Apply to Canteen today! Canteen is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits.