ATS Support Technician

Ats Support Technician

Provide timely support services to onsite and remote employees with basic/first-level technical problems and information to issues involving desktop, laptop, or network services. Also serves as a technical team member for day-to-day operations as well as project-related support services and emergency support scenarios.

Required Qualifications:

- Performs routine tasks as directed and under close supervision.

- Requires a High School Diploma and 4+ related work experience.

Preferred Qualifications:

- Associate\'s Degree preferably in a Computer or Management related area or equivalent combination of completed college-level classes and/or computer certificate training classes plus related work experience.

To be considered for this position we will require an application and resume.

Job duties include but are not limited to:

• Create and track help desk tickets in the system to ensure prompt and satisfactory resolution of issues.
• Support and facilitate inter-office or lab changes or relocations, including equipment moves, installation, configuration, and disposal.
• Provide computer hardware and software support, troubleshoot issues, and perform maintenance and repair to resolve problems.
• Communicate technical problem resolution and procedures with clients and document steps taken in the internal ticket tracking system.
• Serve as the primary response for technology emergency tickets or calls for offices and labs.
• Research and remain current on new and evolving technology products, techniques, and trends.
• Develop, maintain, and update a library of technical procedures and documentation.
• Identify potential widespread outages and other problems and communicate the information to leadership in a timely manner.
• Identify and recommend systems modification needs to reduce user problems.
• Track equipment and materials inventory levels and follow standard technology asset maintenance processes and procedures.
• Participate in research and development initiatives and assist in the implementation of new technologies, systems, or products.
• Provide clients with excellence in service, response time, and resolutions and maintain positive relationships.

Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years.

JCCC provides equal opportunities and equal access to all individuals. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran\'s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.