Account Support Representative

Account Support Representative

As an Account Support Representative, you will be the first line of support for external customers and internal Account Managers - prospecting new product opportunities, receiving and administering customer orders, and helping our Sales team deliver tailored solutions that meet customer needs. You will provide superior customer service as well as strategic account coordination. To be successful in this role, you’ll need to collaborate with cross-functional teams to ensure a seamless customer experience. You’ll be an important part of the process that keeps our customers flying!

This position may be for you if:

• You have a high school diploma or GED.
• You have a minimum 2 years of experience in an aviation sales and customer support environment.
• You have experience in relationship building and providing superior customer service.
• You have experience with project management.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.
• You are proficient with CRM systems and Microsoft Office.
• You are organized, focused, and results oriented.
• You have strong attention to detail.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.

We would really like it if (but it’s not a deal breaker):

• You have a bachelor’s degree in a related field.
• You hold a Private Pilots License, Airframe and Powerplant License, or similar certification in the aviation field.

What you can expect from one day to the next:

• Serve as the point of contact for customers via phone and email, recording all activities in the CRM system.
• Receive, enter, and manage orders for new product purchases and existing product maintenance.
• Provide sales support to Account Managers in prospecting new opportunities for our products and services.
• Coordinate contract and project activities to ensure program milestones and objectives are met.
• Maintain and report on established customer backlogs and other field market metrics.
• Assist in the generation of client-focused presentations and RFQ responses.
• Collaborate with internal stakeholders to ensure compliance with customer requirements.
• Actively participate in sales and marketing campaigns.
• Travel up to 5% to meet business needs.

We are one of the best places to work:

• We provide competitive pay and a comprehensive benefits package.
• We promote an environment where you can excel in your career while maintaining a healthy work-life balance.
• Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.
• We foster a friendly and inclusive workplace in which all employees feel valued, respected, and accepted.
• We are all on the same team. We communicate well with one another.
• We believe anything worth doing is worth doing right every time.
• We have a fairly flat organizational structure which allows for improved collaboration, easier decision-making, and effective communication between leadership and employees.
• We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.
• We have a small company feel even though we’re doing big things!